Return Policies from Al Az for Oud: - Products purchased through the website are not refundable at all through Al Az for Oud branches. - The allowed period to return products is 7 days from the date of receipt of the order. - The amount will be transferred to the customer's account within 3 to 18 working days from the date the product is received by the shipping company. - Return fee is 35 Riyals. - Free return for Hersh Lahb local customers (within the Kingdom of Saudi Arabia). - Orders paid via Tamara or Tabeeb will have their amounts refunded through Tamara or Tabeeb. - Al Az for Oud perfumes purchased from other applications are subject to the return and exchange policy of the application from which the order was made. - Orders outside the Kingdom of Saudi Arabia are not refundable. - The return policy does not include the following products: Oud oil that touches the skin. - The return policy does not include wholesale orders if more than three days have passed since receipt. - If you exceed 3 grams of incense use, you bear full loss. - Delivery service is a paid service for receiving the order and paying at the time, and after the product arrives and if you wish to return it, a deduction will be made for the benefit of the customer. - The item must be in its original condition and not damaged, exactly matching the product sold, with no tampering. - If you want to return and the shipment is with the shipping company, we can only process the transfer after the shipment is returned to us. - If the order was shipped but not received, we have the right to deduct a delivery fee of 20 Riyals. - If the product has a defect, malfunction, or is different, Al Az bears the full cost of replacement or refund. - The returned shipment will be delivered with the shipping receipt sent to the shipping company. - If there is a promotion with a gift and the gift has been opened in any case, the return process is canceled. - The warranty is valid on the Challenge Pack when ordering up to a maximum of 2 units; for higher quantities, products must be returned in their intact and new condition to complete the return process according to the policy. - Offers consisting of more than one product are not subject to partial return. - The return and exchange policy does not apply to opened perfumes; please try the perfume only through the attached sample, unless the sample is unavailable. - Regarding international orders, if you do not receive the order due to non-response, failure to pay customs fees, or any other reason, the customs fees, shipping fees, and any additional fees on the return value will be deducted from the refund amount. - If you wish to return the product and get a refund, you can start the return process by contacting the return department: please click here.
